Hopefully, you are aware of our service following a discussion with your financial adviser about lending. You should have either received this brochure by email directly from your financial adviser, a member of our operations team or picked up a printed copy from your financial adviser’s office.

We have designed our loan writing solution specifically for financial advisers and their clients. As such you are part of an exclusive group who are able to use our services. Our aim is to simplify the lending process for you as much as possible. You should find us easy to work with and our customer service second-to-none.

We realise that whatever the circumstances, buying a house or borrowing money can be a challenging time. We are here to help guide you through this process as best we can.

If you feel that there is anything else we can do for you, do not hesitate to ask.

We are required by law to provide you with certain documents that may be useful to you whilst we work together. These documents are all included in this guide.

Our Credit Guide gives you an overview of what we require from you, which lending organisations we deal with, and how we receive our payments. It also gives you details of any charges you may incur whilst working with us. The Customer Satisfaction section provides you with details of how to provide feedback to us, and how we can help deal with any concerns you may have. It also provides details of our external regulator.