Whether you’re a first-time buyer or savvy investor, we’ve got the loan to get you that home. We can help match you with a finance solution that’s right for you, with access to 3,000+ loan options from over 40 of Australia’s leading lenders.
WELCOME TO THE ONE10 EXPERIENCE.
Hopefully, you are aware of our service following a discussion with your financial adviser about lending. You should have either received this brochure by email directly from your financial adviser, a member of our operations team or picked up a printed copy from your financial adviser’s office.
We have designed our loan writing solution specifically for financial advisers and their clients. As such you are part of an exclusive group who are able to use our services. Our aim is to simplify the lending process for you as much as possible. You should find us easy to work with and our customer service second-to-none.
We realise that whatever the circumstances, buying a house or borrowing money can be a challenging time. We are here to help guide you through this process as best we can.
If you feel that there is anything else we can do for you, do not hesitate to ask.
We are required by law to provide you with certain documents that may be useful to you whilst we work together. These documents are all included in this guide.
Our Credit Guide gives you an overview of what we require from you, which lending organisations we deal with, and how we receive our payments. It also gives you details of any charges you may incur whilst working with us. The Customer Satisfaction section provides you with details of how to provide feedback to us, and how we can help deal with any concerns you may have. It also provides details of our external regulator.
THE LENDING PROCESS
ONE10 specialises in understanding the lending business. We understand how the major lenders operate and what assurances and requirements they need from you.
In order to ensure you receive your funds as soon as possible, it is important that you supply us with complete and correct information as quickly as you can.
- Understanding your needs
- Assessing your loan eligibilty and borrowing capacity
- Preparing your tailored loan proposal
- You approve our loan proposal
- Completing your loan application
- Gathering your supporting documentation
- Lodging your loan application
- Loan approvals
- Property valuation(s)
- Attending to any final requests from the lender
- Loan contract preparation
- Signing loan contracts
- Preparing for settlement
- Settlement booking
- You receive funds
- Ongoing care - Ensuring your
- loan is setup correctly
We love feedback
We’re so proud of our 5-star Google rating. We are constantly learning and evolving our processes to reflect your needs. We take every comment, question and feedback as an opportunity to learn and continually improve.
Exceptional service received from the team at ONE10. My rep was an expert in financial solutions and went out of his way to help us with our loan. We needed urgent settlement and he made it happen with absolutely no hiccups. We highly recommend their services.
Had a great experience , pleasant polite and very efficient . Could not have been more helpful Would recommend to anyone Paul & Barbara Riggs
Great, friendly and hassle-free service. These guys were able to explain every little detail and it was a pleasure dealing with them.
Paul has not only provided excellent professional advice and expertise, but has also provided a clear and practical approach for each next step. I highly recommend this service.
Five star service, price and reliability. The best loan rate with excellent personalized customer service and attention to detail. Selmina was wonderful!!!!
How wonderful to deal with a group who make everything so easy in finding the best deal for my home/contents insurance. Great information, fast and friendly service and it was all done painlessly. Thank you to Paul DeGatesbury and the whole team.
Whole market coverage
We'll make sure the loan is structured exactly as required, and then our smart algorithm will search the entire market, to find the best mortgage from over 40 lenders and 3,000 products.